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Please note all fabrics and trimmings are cut to individual specifications and are therefore deemed bespoke and cannot be refunded or exchanged. Items are checked by our team before they are sold. In an unlikely event of an item/s being ‘damaged’ we will be happy to consider an exchange or refund providing the customer has a receipt of goods and good reasoning. You will not receive a refund or exchange until the item/s are returned to us and have been reinspected by our quality control team. Please note that item/s that are damaged as a result of natural wear and tear are not considered to be faulty. A majority of our items are delicate, some being hand embroidered and hand crafted and therefore are fragile. Overtime embroidery may get displaced and this is not regarded as a fault as this is due to the nature of its manufacture. The above does not affect your statutory rights. All merchandise sold by New Rainbow Textiles Limited is sold as seen without any guarantee. By making a purchase with New Rainbow Textiles Ltd you are confirming that you have read and understand our no refunds and no exchange policy. This policy is offered in addition to your legal rights.